ERROR GRAVE: Otra vez ha pasado, no me han enviado las gemas.

[jodurpar]

Hola de nuevo.

He vuelto a comprar un paquete de 49.99 euros pero no me han enviado las gemas

Ya no se que pensar.

He enviado correo a soporte pero no espero que me contesten.

Pueden por favor remisar mi log y enviarme mis gemas (es happy hoy asi que deberian ser 18250)

Gracias

[BB_Sious]

Hola de nuevo.

He vuelto a comprar un paquete de 49.99 euros pero no me han enviado las gemas

Ya no se que pensar.

He enviado correo a soporte pero no espero que me contesten.

Pueden por favor remisar mi log y enviarme mis gemas (es happy hoy asi que deberian ser 18250)

Gracias

Thanks for reporting this. I have forwarded your feedback to the technical team. However, you still need to submit a new support ticket, so they can resolve the payment issue.

[jodurpar]

Thanks for reporting this. I have forwarded your feedback to the technical team. However, you still need to submit a new support ticket, so they can resolve the payment issue.

I did it, I'm just putting it here so that, as far as possible, they can solve this problem.
It seems that it only occurs on purchases of 49.99 euros.

[jodurpar]

Thanks for reporting this. I have forwarded your feedback to the technical team. However, you still need to submit a new support ticket, so they can resolve the payment issue.

I sent the ticket to support on September 29.

Today, November 13, I still have no news of its resolution.

This procedure needs to be improved, it has happened to me twice in a row and it sows a lot of mistrust.

You can ask why it takes so long to check the payment and the logs and send my Gems (it was a happy hour period)

Thank you

[BB_Sious]

I sent the ticket to support on September 29.

Today, November 13, I still have no news of its resolution.

This procedure needs to be improved, it has happened to me twice in a row and it sows a lot of mistrust.

You can ask why it takes so long to check the payment and the logs and send my Gems (it was a happy hour period)

Thank you

I've notified the team about it. Again, I apologize for the inconvenience.

[jodurpar]

I've notified the team about it. Again, I apologize for the inconvenience.

Thank you!.

[jodurpar]

I've notified the team about it. Again, I apologize for the inconvenience.

They have had a confusion.
I made a purchase of 49.99 euros on 09/15/23 that was not paid for. When I complained, they sent me the gems on 9/29/23.

That same day I made another purchase of €49.99 that failed again.

Since the delivery and subsequent failure were on the same day, they told me that they already delivered the gems to me but they are FROM THE PREVIOUS PURCHASE.

The purchase receipt is in this message and I have sent it to you again for verification.

I'm afraid it's going to give me Christmas with this ticket, if I knew that buying from them causes so many problems, I wouldn't have done it, honestly.

Greetings

[BB_Sious]

They have had a confusion.
I made a purchase of 49.99 euros on 09/15/23 that was not paid for. When I complained, they sent me the gems on 9/29/23.

That same day I made another purchase of €49.99 that failed again.

Since the delivery and subsequent failure were on the same day, they told me that they already delivered the gems to me but they are FROM THE PREVIOUS PURCHASE.

The purchase receipt is in this message and I have sent it to you again for verification.

I'm afraid it's going to give me Christmas with this ticket, if I knew that buying from them causes so many problems, I wouldn't have done it, honestly.

Greetings

It would be best if you clarified this. You can submit a new ticket if needed and make sure to attach the correct files to the ticket.

[jodurpar]

It would be best if you clarified this. You can submit a new ticket if needed and make sure to attach the correct files to the ticket.

I did it.
Thanks for all.

[Mineiro68]

Compré gemas pero no apareció nada.

[BB_Sious]

Compré gemas pero no apareció nada.

Payment issues are handled by Customer Support (http://www.thesettlersonline.es/es/ayuda-y-asistencia). Please reach out to them if you haven't already.